After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). Item not as described Aug 6, 2013 7:12:11 PM. I get it and it's aftermarket. /r/Ebay Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. Total price was about £400. Press question mark to learn the rest of the keyboard shortcuts. I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. However, in the description she stated everything was immaculate and only worn once or twice. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. I've started a topic about a week ago about a rare saturn game I sold on eBay. Talk to the seller . I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. Cookies help us deliver our Services. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Communicate with your trading partner to try to resolve the problem. Sold a pretty expensive item (a computer audio interface). Most problems can be solved by direct communication between buyers and sellers. Nothing on this page says that this is an aftermarket controller. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. Within 15 mins I received notfication that I had been sent a refund. Press J to jump to the feed. I described like that, and sold it. Obviously I want to return the item. Return shipping label credit for false “item not as described” claims. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . If the page doesn’t say it’s aftermarket, what did it say? Lastly in order to receive support for the device, you have to register it with the manufacturer. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. The seller has accepted return but has only provided a return address. Posted 12th Dec 2020. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). I would also reach out to the seller before I opened a case. Join × New Post Advanced Search. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. By using our Services or clicking I agree, you agree to our use of cookies. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. But I'm at an impasse. New comments cannot be posted and votes cannot be cast. 'Item not as described' What to do, what to do? Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. If you've sold on ebay long enough you've had this happen. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. With this in mind I bid quite high for them and won. Item Not As Described - Seller Refusing Return or Refund. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. The unofficial eBay subreddit. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. No postage label. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. Press question mark to learn the rest of the keyboard shortcuts. eBay "item not as described" scam, what do I do now? If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. I get it and it's aftermarket. Will the buyer cover the costs to return it? I get it and it's aftermarket. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. 1. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. It covers purchases paid with PayPal and most other electronic payment methods. this one says its "manufactured by microsoft"). I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. I received an item today that I purchased on eBay. Join × New Post Advanced Search. It's my first post in this sub. On Monday delivery was tracked as delivered. By using our Services or clicking I agree, you agree to our use of cookies. Options. If you see an item that shouldn't be listed on … A seller can send a brand new in the package item and a buyer can use it, make no complaint of any sort, decide they don't like it, damage it, and open a case. Help for sellers and buyers! They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. The item was faulty and a copy of the original but was described as genuine. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. Nothing on this page says that this is an aftermarket controller. I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. The seller may dispute your complaint of damage and may not believe it to be damaged. The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. Total price was about £400. I recently purchased an item that was not as described in the listing. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. I rang recently to challenge an item not as described case. Cookies help us deliver our Services. I was wondering how I should handle this. A buyer insists the item was not as described in order to force a return. No partial refunds. If you pay for the return shipping, the seller won't be obligated to reimburse you. Tell him to return for a full refund. Sold a pretty expensive item (a computer audio interface). Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! Nothing on this page says that this is an aftermarket controller. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! I purchased an item off ebay that is not as described (the size is completely wrong). The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Help for sellers and buyers! Press J to jump to the feed. I sent an item back as not described. I'm kind of bummed. Ebay item not as described/faulty. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. I offered a full refund. Sorry for the ramble. New comments cannot be posted and votes cannot be cast. All in all, frustrating experience so far. It’s been a long time since I returned something but wasn’t return postage on the seller? Return postage? I'm already out of pocket. You may be asked to return the item to the seller to be eligible for a refund. I've opened a case against a seller for an item being not as described. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You're right. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). When the seller received it they escalated the case for ebay to make a decision. eBay money back guarantee I think. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … The eBay Money Back Guarantee is not a product warranty. Help; Buying on eBay India. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. Hi guys, I bought an item and it was not at all what shown in the picture. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. Obviously PayPal are holding the funds. eBay. I wanted a first-party xbox 360 wired controller for pc gaming. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. Any suggestions? I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. Yeah did that! The unofficial eBay subreddit. ( e,g, if the item was broken badly in the post, the seller may not want it back) While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. Recently sold a piece of camera equipment, listed as used but otherwise as new. Ask your seller to send you a prepaid return shipping label. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. If it’s a counterfeit then yes you should ask for return or open a case. xxbluedragonxx 27. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. /r/Ebay I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They responded that was fine and I saved the email conversation with the very helpful support staff. Currently a buyer can wait until the 30th day to claim 'item not as described'. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! Frequently asked questions about returns. Any photos? Turn on suggestions. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller.

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