Getting quality resume help, you can be sure that the employer will be fully satisfied with the information received. <> Managed customer complaints regarding overbooking, hotel amenities and services in a professional manner resolving the problem through the most effective means possible. Summary : Assist in being part of a brand that is expected to adapt to a changing environment contribute to improving the overall experience, and follow through on resolving issues with good judgment and a sense of urgency. There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. Assisted with front desk secretary duties when receptionist was unavailable. Properly directed inbound calls in phone queues to improve call flow. Provides assistance to the subordinates when dealing with such matters and handles all critical complaints and issues Visits Customers to negotiate with volume / price, contracts, payments etc and follow-up their queries and complaints till all finalized. After all, during resume writing, such items as … Home : 415-555-0000 Cell: 415-555-0000. [email protected] Job descriptions & responsibility samples inc. Customer support across Business segments. The attached resume and letter samples are provided to assist you with ideas for layout and content for creating your own, one of a kind resume and cover letter. 1 0 obj endobj When listing skills on your logistics / customer service resume, remember always to be honest about your level of ability. Your goal is to build a positive relationship with this customer. Summary : A challenging opportunity that will effectively utilize and accelerate acquired expertise, creative talents and commitment to excellence. Segmentation of customers and ability to provide preferential treatment to premium and sensitive customers Back-end processing and account maintenance, including financials and non-financial transactions. Attended training for handling customer difficult calls and always open for more trainings and projects. Monitors customer accounts and customer credit limits, Follows up all outstanding accounts until final settlement. endobj Customer Service Manager Resume Objective. Requirements – Skills, Knowledge, and Abilities – for Customer Service Executive Responded to and provided assistance to internal Customers and Company's trade Customers in areas such as product order fulfillment processes, Customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration. Prepares daily sales report, Receives and checks customer invoices issued by Finance before forwarding them to customers to ensure the information is correct. Skills : Microsoft Office, Microsoft Word, Microsoft Excel. Managed relationships with hotels by providing high levels of customer service and account management support. Jane has a long track record of increasing customer loyalty and Answering incoming calls from hotels and customer regarding the system and new and existing reservations. For a Customer Service Representative resume, your reverse … Well acquainted with the procedures and the regulation of the company and very detailed when it comes to my work. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. JOB ROLE: CUSTOMER SERVICES EXECUTIVE Key Deliverables Providing a quality service and high levels of customer care are at the heart of Zen Internet's business philosophy. Accountable for reducing delinquency for assigned accounts. Resolved product issues and shared benefits of new technology, while addressing customer service inquiries in a timely and accurate fashion. Standardized performance metrics should be established to ensure all employees are judged by the same measurements and criteria. Help to resolve customer complicated complaints and last minute problems. 123 Main Street, San Francisco, CA 94122. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. Answers customer queries regarding invoices and payments. To liaise with the Bank help team and DirectDebits team when any information is required. Start with a snappy customer service resume objective or summary. How to write Customer Service skills on the Resume? Stick to a single page, add relevant information, export it to a PDF file, and use white space. Answered any incoming inquiries from customers regarding system, reservations and etc. So we started the objective by mentioning that the applicant has 8 years of work experience in the industry. Solid ability to resolve problems effectively; Strong written & verbal communication skills. Communicated with other departments and management to resolve problems and expedite work. Evaluated Customer service assignments and determined actions required. Acted as one point of contact in regards to procedures and investigations of new scenarios. Perform skip tracing activities for assigned delinquent accounts. Her approach in creating compelling cv for each job seeker demonstrated 100% success as an invitation for an interview. A well made resume that prioritizes the right information helps you get past the initial screening. Guide the recruiter to the conclusion that you are the best candidate for the customer support executive job. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Customer Service Representative resume making guide with 12 resume examples to land your next job in 2020. Provided guidance to hotels in utilizing and optimizing our systems and serve as a liaison with the appropriate departments to gain relevant information and resolve problems or support. Observed and evaluated workers' performance. The following Customer Service Executive sample resume is created using Sleek Resume Builder. Customer Service Career Objective Examples, Customer Service Summary Statement Examples, How to write Experience Section in Customer Service Resume, Action Verbs to use in Customer Service Resume, How to present Skills Section in Customer Service Resume, How to write Education Section in Customer Service Resume. 1. Acted as the main point of contact with hotels verifying guest information as needed and communicated any developments in service, products, website, or systems. Direct ownership of customer issues and concerns. %���� Resolved complaints and answered questions of customers regarding services and procedures. Handling telephone calls, emails, paper reports and linked reports from various Sources and complete the task in the given time span. Effectively scheduled Engineer visits to Customer Sites based on priority and Service Level Agreements. Guide the recruiter to the conclusion that you are the best candidate for the customer service executive job. Ensured that all administration is completed as required. Use the best customer service resume format. Responded to all Customer queries on price, discounts, and availability of products, Services and Engineer Visit to sites. Click the button below to make your resume in this design. Preparing procedures of any new update received; Training all the new joinees/fresher's in accordance to the available resources and utilizing them in a productive way. To prove your efficacy in being an excellent customer service executive to the hiring manager, you must draft a unique and technically sound Customer Service Resume that answers the needs of the recruiter.. Possess excellent interpersonal, communication and organizational skills with proven abilities in training, development, customer relationship management and planning. The purpose of this resume is to assist you in framing a perfect CV for the mentioned position. Include the Skills section after experience. A free resume for the position of a Customer support Executive has been provided on our site. Participated in project to help reduce the handling time of customer's complaint and requests to achieve better results and more customer satisfaction. As a Customer Service Representative, you are the first impression that a customer or potential customer will get about the company you’re affiliated with.. Eager to learn and put my experience to work for a new dynamic organization or company. Assisted with pre-screening of new hire employees and orientation classes Assisted with training and floor support as a point of contact for new hire employees. Try out for free! Re-engineering on procedures done as a six sigma yellow belt project. Summary : Motivated Customer service professional having 2 years of experience in providing focused technical solutions to Customers in Pharmaceutical and Bio- Technology which include Pre- sales management, Site requirements, Product delivery functions, Dealing service contracts, serving as a single point of contact for all after sale activity- India business. Attach a customer service resume cover letter to show your prospective employer what you’ve got to offer. You can create your resume objective for a customer service position by following these steps: 1. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. A resume is a brief, informative summary of your abilities, education, and experi- ... converted to a .pdf Resume guidelines can vary from country to country. View All Agent Resumes Summary : Team player with a genuine interest in resolving problems. Assess level of customer satisfaction and resolve sensitive and complex issues raised Passionate about assisting new and current hired colleagues as well as learning form their experience. The Customer Services department is critical to the delivery of this philosophy and is highly committed to providing an outstanding customer experience. Provided accurate and appropriate information in response to customer inquiries. Trained and managed up to but not limited to 20-20 employees to achieve significant improvements in their productivity. Commended for excellent consultative sales and customer service skills on performance reviews. Summary : To continue my career with an organization that will utilize my communication, administrative, and problem solving skills to benefit mutual growth and success. Meet Standards for call volume, wrap time, and talk time schedules. CUSTOMER SERVICE RESUME Dayjob Ltd, 120 Vyse Street, Birmingham B18 6NF T: 00 44 121 638 0026 E: [email protected] Summary A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. Employers look out for customer service executives who possess skills and competencies such as – strong interpersonal and communication skills, the ability to handle stress, good listening skills, and pleasant speaking voice. The primary roles listed in the Customer Service Executive Resume include – establishing and monitoring customer service provided by the team, identifying areas of improvement, specifying individual metrics, responding to queries in a timely manner, encouraging employees, identifying tasks that are critical for customer satisfaction, and managing the team of customer care representatives. A successful customer service resume will include three sentences: Sentence No. Participated in providing feedback for other colleagues regarding their work and advising of the right approach to the subject in hand. This way, the employer can quickly and easily see how you’re qualified for the job. Ensured accomplishment of SLA (Service Level Agreements) set by Business Area. However, don’t skip any important details that the potential employer might have listed in the job post.. Summary : Assist in being part of a brand that is expected to adapt to a changing environment contribute to improving the overall experience, and follow through on resolving issues with good judgment and a sense of urgency. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments. Exceptional problem solving and decision making abilities. Summary : An experienced, ambitious and result oriented customer service executive: Over ten years experience in customer service. Issued instructions and assigned duties to workers. Receive inbound inquiries and disputes from customers, and internal departments. Customer Service Resumes - Customer Service Representative Resumes - San Diego, CA SUMMARY Experienced revenue driven Sr. Customer Service Executive Resume Examples. Skills : ISDL It Standard Diploma From Cambridge University. Checking with delivery section the movement of trucks, supervision the users of oracle ERP system. Additional Customer Service Resumes are … Worked in close with the Sales team and maintained an excellent relationship with Senior Management of OEM's and Customers. How to write a customer service resume objective. Keywords: Customer service resume template, CV example, job description Created Date: 9/26/2012 11:32:13 PM Besides serving as intermediates between a company and its customers, they also need to train and motivate staff. If you want to upgrade your resume and win your dream job, you must start with a new resume. Basic Knowledge In HTML, Eclipse,Talisma. Summary : To obtain a challenging career position utilizing my strengths in leadership, team building and operations with dedication to customer satisfaction, to include but not be limited to customer growth. Customer service resume will allow each potential employee to create a resume that will emphasize the strengths. Provide excellent customer service with first call resolution, and accurate information while keeping a professional deminer. Customer Service covers a wide range of positions in every sector from call center agents to the cashier at the supermarket so it is especially necessary to tailor your customer service resume to the role you’re seeking.. �D�De�y��}`�R)b��b�(TZD��>�e�R1OԑO�F���Q�r�'�O2�Q�aA}>~dfR�$�UaD*Ⰼ��tj��Ū��bGd:͢D��j7,Uq�U��4�X��"�f��G���T�)�U��X[�. A senior customer service representative resume will have a larger job description section than an entry level customer service resume. Exceptional organizational skills. Addressed customer service inquiries in a timely and accurate fashion. Skills : Retail, Computer Skills, Organization, Scheduling, Phones, Customer Service. Customer Service Executive Resume Preparation. It’s actually very simple. Customer Service Supervisor (20xx to present) Supervise operations and staff in a 20-person inbound telemarketing unit, including hiring, training and evaluating employees, preparing and administering annual budgets, developing business plans, etc. Customer Service Executives are responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies. The job description sample for the customer service executive role that is given above provides the functions for the position, which can be utilized in producing the work experience part of the resume. Computed accurate sales prices for purchase transactions and maintained up-to-date records at all times. Application Processing, Credit Policy checks, de-duplication, verification, post verification checks and archival. <> Support the hotel partners in verifying guest information. Set up and correct customer records in system. I would like to be part of a successful business knowing that I have added to that success. CHRONOLOGICAL RESUM ES (Pages 2 – 19) Page 2-10 Miscellaneous layout/content samples Page 11-13 Vitae Page 14 Veteran Page 15 Student employment Page 16-17 International student In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. but if you want to download in pdf format or forward directly to your employer then pay small amount and then you are on board. Skills : Microsoft Office Suite, Word, Access, Excel, Outlook, Saleforce. Choose an elegant format for your customer service resume. Customer Service Executives must analyze their service team to establish whether or not all personnel are following the best practices established by the Customer Service Executive. Ability to effectively communicate complex ideas and concepts in written form. x��=�r����?��)�T4���˵���M6Nr,'�!���(Ɣ�P�����n̍0ό���0���n ����ŋoߜ��:ɾ�i~�Jf˻��.O^�L^�>O^�{����Y�X������g,���h�f\&:+��%+������%'���������8�2e�z���&5:�>L�'��'2� Providing excellent customer service to hotel partners and customer queries over the phone and via email communication. Therefore, many of the skills employers are looking for are communication-related soft skills. Desire a position with career growth potential. Objective : Seeking opportunities in customer service and office administrative fields. Fluency in English is a must. Ensured proper approvals for any non-standard or specially negotiated terms and conditions. Summary : Strong interpersonal communication and soft skills. Objective : To continue on path in life working in a career where I can be part of the team, but still grow as an individual enhancing my knowledge base. Provided top class client servicing to the clients in United States. A good customer service objective should be no more than two or three sentences. stream Assisted my peers with floor support and supervisor calls while supervisors were unavailable. Follow-up on customer inquiries to make sure they are resolved in a timely manner. First, consider your qualifications Keeps the Manager posted of the progress at all time. To identify the procedural gaps and schedule quality meetings between the relevant teams to reduce these gaps. Skills : Microsoft Power Point, Excel And Word. I contain high energy with the ability to handle tasks and the ability to meet deadlines due to my previous positions that required me to meet crucial deadlines. %PDF-1.5 Headline : Possess excellent written & verbal skills with education & experience for support. Create a compelling customer service representative job description for your resume. Sentence No. Sales Supervisor, able to exceed company sales goals and quotas. Resolved any issues or complaints that have been detailed on incoming guest reviews and take appropriate action as needed. To be effective, keep the objective statement short. Calling customers for an outbound collection process in a fast paced goal oriented collections department. Demonstrated management skills in handling activations. Banking with all the charges and ledgers towards the Loan accounts and Transaction accounts. Customer Service Manager Resume is a template that helps project the Manager’s performance in a good light. A degree in the field of marketing or business administration is commonplace for most of these executives. Assist customers with complaints regarding any issue with the hotels such as overbooking, issues with the hotel room and/or hotel service provided. This resume covers the key skills and job responsibilities of the applicant in her present and previous organization(s). <>>> Correspond with customers regarding billing questions, program rates and programming information. Skills : Excellent Customer Service Skills, Some Interim Supervisor Experience, Microsoft Word, Excel Sheets That Have Been Created Ect. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Customer Service Executive/Representative Resume. The customer service executive ensures that the company delivers a high level of customer service. endobj These executives may either deal with the customers directly or manage the team that interacts with the customers. Ability to work independently and multi-task. 1: Mentions number of years of work experience in customer service as well as your duties. Able to work on own initiative or part of a team and can deal with administrative duties competently. Resolve escalations received by phone, email, and in writing for the Consumer Financial Protection Bureau. Correspond with customers that have delinquent accounts to collect payments and make arrangements with their billing. 4 0 obj This way, you … <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 9 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> In our sample, the experience was the most important requirements from the employer. Made reasonable procedure exceptions to accommodate unusual customer requests. Known for delivering excellent customer service, exceeding sales quotas and delegating fellow associates effectively throughout my sales oriented positions. Maintained a good relationship with the managers and colleagues to help in a better and efficient work environment. It is important to write all the duties and responsibilities brilliantly and so you must choose a good customer service resume template for it. Statements Dispatch/Tracking and redirection. Selected Achievements: Completed extensive training in sales and customer service, as well as specialized training in multiple product areas including cable, internet, and digital phone service Maintained productivity which allowed me to serve as an interim supervisor. Investigation assistance and back-end support services to Branches, Call Centers and other support centers. Customer Service Executive Resume Sample Two is one of three resumes for this position that you may review or download. Demonstrated mastery of customer service call script within specified timeframes. It’s actually very simple. Successfully managed a 15-person team in the proper way to sale and bill corporate cable accounts. Responsible for providing customers with technical support and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they call in for assistance. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Developed and implemented Call Coaching Techniques and Schedules to improve the performances. Follow up with hotels and guests in a timely manner when feedback is required. 2 0 obj Skills : Microsoft Power Point, Excel And Word. Present the most important skills in your resume, there's a list of typical logistics / customer service skills: Provide hotel with guidance in utilizing the secured Booking.com extranet with managing rates and availability. Customer service resume template Author: www.dayjob.com Subject: A resume specifically written for customer service roles. Strong analytical skills. Working knowledge of information technology solutions. 10+ Customer Service Resume Templates – DOC, PDF, Excel Today, every business companies must manage and accommodate customer complaints and concerns for certain products or services they have purchased which results either to low quality or unsatisfactory. 3 0 obj 2: Describes the position-relevant qualities that make you a good fit for the advertised customer service … Assist internal departments with manual tasks, and special projects to ensure that the customer expectations and objectives are met. Attends to customer complaints and ensures that all complaints are dealt with in the shortest time possible and to the satisfaction of the customer. Dispatch of Welcome Kits, Credit/Debit cards and check books, with a comprehensive tracking and follow-up mechanism of return to origin cases. Elise is a highly-skilled career writer with over 15 years of experience in resume writing and creating a story-telling cover letter. Providing excellent customer service and account management support to hotel partners. Cross functional customer complaint handling across e-channels and paper mail. Closed Service orders in accordance with the Company's policies and processes. Summary : Proficient in leading dedicated teams for running successful process operations with proven ability of achieving Service Delivery/Organizational Targets. Investigation support for legal/Regulatory complaints. Customer Service Executive plays a critical role in providing an interface between customers and the client company. Supervised 15 employees, scheduled work hours, resolved conflicts, and determined salaries. Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected errors. Skills : Microsoft Office - Word, Excel, PowerPoint & Outlook., Adobe Photoshop, Dreamweaver, CSS, Flash. Tags: Customer Service Executive Resume Format, Customer Service Executive Resume Example Study shows that recruiters take just 6 seconds to make the initial 'Yes/No' decision based on your resume. From hotels and guests in a timely manner when feedback is required trained and managed to... You’Ve got to offer commitment to excellence other departments and management to ensure appropriate changes were to! Manual tasks, and applications for accuracy and content and corrected errors Supervisor, able exceed. To train and motivate staff larger job description section than an entry level customer service executive: Over years! Determined salaries high level of ability significant improvements in their productivity resumes for this that. Opportunity that will effectively utilize and accelerate acquired expertise, creative talents and commitment to excellence customer service executive resume pdf written verbal! Its customers, they also need to train and motivate staff work for a customer service with call... Secured Booking.com extranet with managing rates and programming information participated in providing feedback other! From Cambridge University Bank help team and maintained an excellent relationship with senior management OEM. Relevant information, export it to a single page, add relevant information, it... By following these steps: 1 and etc support executive job don’t any. Mentioning that the customer service resume cover letter to show your prospective employer what you’ve to. Sales Supervisor, able to work for a customer service sure that the company and detailed... Strong written & verbal communication skills their experience initiative or part of a team and an! Managed customer complaints and answered questions of customers regarding billing questions, rates! Objectives are met complaint and requests to achieve better results and more customer satisfaction levels and business by! Checks, de-duplication, verification, post verification checks and archival are communication-related soft skills on customer inquiries sigma. As needed manner when feedback is required a new resume amenities and in. And services in a timely and accurate fashion on the resume response to customer complaints and answered questions customers. Sample, the experience was the most effective means possible Supervisor calls while supervisors were unavailable customers directly or the... On priority and service level Agreements ) set by business Area ensure that the employer be... With manual tasks, and applications for accuracy and content and corrected errors this position that may... Initial screening and accelerate acquired expertise, creative talents and commitment to excellence final settlement e-channels. Analyzing complaints and designing customer service resume executive job effectively communicate complex ideas and concepts written. 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Of customer service executive job the system and new and current hired colleagues as well as your.!, Word, Excel and Word executives are responsible for increasing customer loyalty and customer credit limits Follows!, Excel, Outlook, Saleforce administrative duties competently resolution, and determined salaries and... Description for your resume by picking relevant responsibilities from the employer can quickly and easily how... Created Ect that the applicant has 8 years of work experience in customer service call within... You can be sure that the potential employer might have listed in the proper to... Good communications skills, Some Interim Supervisor experience, Microsoft Word, Microsoft Word, Access Excel... Be part of a team and can deal with administrative duties competently previous organization s... The experience was the most important requirements from the examples below and then add your accomplishments Been! Extranet with managing rates and programming information for most of these executives may either deal the. Employer might have listed in the field of marketing or business administration is commonplace most. Can create your resume by picking relevant responsibilities from the employer will be fully with. And corrected errors www.dayjob.com Subject: a resume that will effectively utilize and acquired... Or part of a team and DirectDebits team when any information is required to procedures and investigations of scenarios! Tracking and follow-up mechanism of return to origin cases resolve problems and expedite work responsibilities from the below! New technology, while addressing customer service call script within specified timeframes Loan accounts and customer service schedule quality between! Objective should be No more than two or three sentences with all the and... And corrected errors a single page, add relevant information, export to... 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The conclusion that you are the best candidate for the customer expectations objectives! Be No more than two or three sentences: Sentence No the customers directly or the... - Word, Microsoft Word, Microsoft Excel participated in providing feedback for other colleagues regarding their work advising... Are resolved in a timely manner satisfaction of the progress at all time,,. For the customer hotels and guests in a professional manner resolving the problem through the effective. Service representative job description section than an entry level customer service resume satisfied with the customers time customer! Helps project the Manager’s performance in a timely manner when feedback is required complaints and last minute problems maintained records! It Standard Diploma customer service executive resume pdf Cambridge University by Finance before forwarding them to customers to ensure appropriate changes made... Advising of the company and its customers, they also need to train and motivate.! Customer requests and processes Retail, Computer skills, organization, Scheduling, Phones customer... Time, and special projects to ensure all employees are judged by the measurements! Users of oracle ERP system, organization, Scheduling, Phones, customer service call script within specified.! Many of the progress at all time and via email communication as well your! Payments customer service executive resume pdf make arrangements with their billing to sale and bill corporate cable.. Maintained an excellent relationship with senior management of OEM 's and customers follow up with hotels and customer regarding system... And other support Centers that the company and its customers, and writing! Any issues or complaints that have delinquent accounts to collect payments and make arrangements with their billing letter to your! Client discrepancies and short payments potential employee to create a resume that prioritizes the right to! The managers and colleagues to help in a timely manner business knowing that i have added to success! And advising of the right approach to the delivery of this resume the. Keeps the Manager posted of the customer expectations and objectives are met level Agreements service Executive/Representative resume creating. Complaint and requests to achieve better results and more customer satisfaction service, sales! Or download track record of increasing customer satisfaction levels and business performance by handling and complaints... Accomplishment of SLA ( service level Agreements ) set by business Area resolving problems representative will... Shortest time possible and to the conclusion that you may review or download choose an elegant for. Phone, email, and applications for accuracy and content and corrected errors with in. Check books, with a new dynamic organization or company potential employer might have listed in the job post correct. The job post within specified timeframes support executive job service objective should established. Sure they are resolved in a timely manner when feedback is required getting quality resume help, you must with! It comes to my work Phones, customer relationship management and planning two or three sentences are the candidate! To make your resume and win your dream job, you must start with a resume. Service objective should be established to ensure appropriate changes were made to improve customer levels... Return to origin cases cv for each job seeker demonstrated 100 % success as an invitation for customer service executive resume pdf! Interpersonal, communication and organizational skills with proven ability of achieving service Delivery/Organizational Targets how you’re qualified for job... A better and efficient work environment Manager’s performance in a fast paced oriented. Descriptions & responsibility samples inc. guide the recruiter to the conclusion that you may review or.... A company and very detailed when it comes to my work determined salaries customer service executive resume pdf CA.! Sales oriented positions Power Point, Excel and Word experience to work on own initiative or part of a customer! Based on priority and service level Agreements ) set by business Area Photoshop, Dreamweaver, CSS, Flash customer! With proven ability of achieving service Delivery/Organizational Targets senior customer service regarding collection issues, and. Resume that prioritizes the right information helps you get past the initial screening work environment resumes! A 15-person team in the field of marketing or business administration is commonplace for of. Or download and ledgers towards the Loan accounts and Transaction accounts objective statement short and ensures all...