Then try either with the WD security, i mean to install it again and try to open it and take out the password like the article bellow: But when I use WD Drive Unlock, it doesnt open password page. Problem can be solve easily if you are lucky. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! I advice you also to connect the my book to a Windows 7 to try with if you have. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. Erase/reset WD My Passport Drive. Acronis True Image for Western Digital to back up their drives.) I have a my passport for mac, and Unlocker is not popping up. DRIVER DEVICE WD MY PASSPORT WINDOWS 10 DOWNLOAD. Use passport external … This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. Western Digital Dashboard. Recover files corrupted, recoverit data recovery, wd passport hard, passport wireless settings, linux ubuntu windows, wd passport ultra. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. ı was good with this hard disk until now but WD Drive Unlock doesnt work today. Because I cant see WD Security on my macbook but when I tried on with laptop, I can see. It was working fine, then one day out of the blue it stopped working. Download and install the WD Drive Unlock Utility on your system. Setting up security to lock or unlock a WD external drive with WD SmartWare... Acronis True Image for Western Digital. WD Drive Utilities for Mac. If I uninstall and reinstall driver as if I just puchased, would I loose all the files? The hard drive is getting detected, it is spinning, but I'm unable to unlock it using my password. Acronis True Image for Western Digital. After researching the issue, it appears that the Western Digital My Book drives use software called "WD Discovery" to lock and unlock the drive, though I could not find an option to disable the write protection. Install WD security and run the app. It will then prompt you to enter your Passport password. Solution: Go to disk utility, select the volume (you will have WD My Passport, then your actual disk in the drop down (with the name you gave to it). Click on Start > Type: devmgmt.msc in Search to open Device Manager by hitting Enter. I have a my passport for mac, and Unlocker is not popping up. I know I’ve changed a ton of software/settings on my computer, so I don’t know if this is a software issue, or a hardware one…, The drive spins up fine, is detected by Windows 10 on multiple PC’s (shows up as “Eject My Book” in the hardware/media tray icon, and makes the USB device connected successfully sound) - but DOES NOT show up anywhere in Windows disk management or even 3rd party partition management software (tried mini-tool) - this goes for both the drive itself and the Drive Unlocker VHD partition…, I also installed SES driver, WD Tools, WD SmartWare, WD Security, and WD Discovery software. Acronis True Image for Western Digital to back up their drives.) When I want to use my Wd Passport Ultra, I always use password. This way applied to the situation that your … Hope you can help. Method 1: Initialize WD hard drive in Disk Management. Product Firmware Product * If your product is not listed above, … I … WD Security for Mac. Tick the checkbox near the Enable Auto Unlock for This Computer option to remember the password on this system. and: How do I set up security or a password to lock or unlock a WD external USB or FireWire drive with WD SmartWare. ı was good with this hard disk until now but WD Drive Unlock doesnt work today. And then I delete password from WD Security. I use macbook. It would prompt me to enter the password when plugged in but would not show up in my finder. Wd passport wireless pro, professional photographers connected, passport hard drive linux. Right click on it and run First Aid. Follow the tutorial in this article to fix WD My Passport not working issue and recover data from unrecognized WD My Passport. It was working fine, then one day out of the blue it stopped working. Fix WD external hard drive not working/responding issue 1. I advice you also to connect the my book to a Windows 7 to try with if you have. The pages … After that when I use hard disk on my macbook, there was no problem. 3. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. And I can unlock the drive using WD Security. Please note that some of these solutions … Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps. Powered by Discourse, best viewed with JavaScript enabled, Setting up and using WD Security and WD Drive Utilities. At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. If you currently find yourself locked out of your WD external hard drive with no means of recuperating your password, do not panic. From all the articles I came across, the write protect / read only issue appears to be a widespread problem that happens to users randomly, for no apparent reason. Right click on the correct disk drive and choose uninstall. Install WD Discovery for Mac. You will also lose your partition table and you will need to create a new one (you can use fdisk and mkfs or other utilities to prepare and format the drive). I’m at my wits end on this… Any help/advice will be much appreciated. I’m having the exact same issue. Even worse, it may become unreadable on your Mac. When prompted, plugin your Passport. Neither the drive nor the Drive Unlocker VHD show up in the WD Security or Utilities software. I will NEVER AGAIN forget! 2. It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o) Hopefully this helps out someone else! Powered by Discourse, best viewed with JavaScript enabled, Schermafbeelding 2019-04-07 om 08.11.19.png, Schermafbeelding 2019-04-07 om 08.11.07.png, WD My Book Drive Unlocker not running - can't access drive even though it's seen in WD Discovery, Setting up and using WD Security and WD Drive Utilities, WD Security "Invalid Password Message" or Password Forgotten. Summary. I am having the same problem. Hi, My WD Unlock exe file is not opening. _____ Standard Disclaimer: There are links to non-Microsoft websites. The WD Security software uses the set password to electronically lock and unlock the drive. This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. Hello. Everything has flaws. GoodSync for WD. Find the best freeware as WD Sync alternative. support.wdc.com Hi, I’m having problem with my passport ultra. Auto-unlock was never enabled. Click the Unlock Drive option to unlock the drive. MiniTool ShadowMaker – the Best WD Smartware Alternative. Hi there, i think its related to the update on mac for the new OS mojave 10.14, and i called the support and they assist me via a remote access to my computer, i think its better to call them because the issue can be different from a my passport to a my book and from an os to another. Disk Utility is a built-in disk management and … I have not seen that happen on a Macbook or MBP. They said what they must say. It is working and I have to wait a lot and then it says ’ Unknown Security State: ff’. it shows up in finder, in wd discovery its says 80%. Unfortunately, my brain forgot about that first experience. Now shut down your PC and remove AC cable and battery . This article explains the message WD Security "Invalid password" message and what to do if the password is lost. I used WD Hard drive for taking system back up. Mypassport windows10 device not migrated, wd community. Maybe you should check first the compatibility of the model that you have with the Windows 10, old models are not compatible. Any solution yet? It was working fine with the previous version of windows. WD Security on 32-bit and 64-bit PCs. Setting up and using WD Security and WD Drive Utilities It is working and I have to wait a lot and then it says ’ Unknown Security State: ff’. Hello ufcfc, I had a similar problem with the 1st one some years back. This is the second time I buy WD external drive. This will remove the internal key associated to you password and all your data will be unaccessible. I have a 3TB My Book which was encrypted with Drive Unlocker. In the Device Manager look for your drive listed under Disk Drives. This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. Plug in your drive. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from data encryption software without restrictions. When I want to use my Wd Passport Ultra, I always use password. It should show up but be unmounted. Had the same problem with the 6tb with I send back, butt this talking me in nowhere. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Online learning center. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! If you will wait to choose if I solved your problem, I will keep working with you until it's resolved. How do I set up security or a password to lock or unlock a WD external USB or FireWire drive with WD SmartWare Brand new WD 1TB myPassport - My wd drive unlock appears to be conflicting when connected to USB 3 giving me the error message: “you must run the WD Drive unlock application from the WD drive unlock CD associated with the drive you want to unlock”. support.wdc.com After a day it pops up again and can acces it (butt after a few hours it goes to sleep) if you touch it is still warm. But there’s no prompt anywhere on how to unlock…. However, it has stopped working in Windows 10. WD Passport hard drive data recovery after physical damage to connector. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Or you can also try with the smartware: I tried opening WD Drive Utilities and WD Smartware, Both can detect the WD unlocker but when i tried to … What else can be done? Disconnect WD drive from USB port. I want to uninstall and download again but I cant see where I can download from. Are there anyone who saw this problem before and how can I fix this? support.wdc.com Simon good luck, How do I set up security or a password to lock or unlock a WD external USB or FireWire drive with WD SmartWare. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall. I tried hard disk on different laptop(not macbook). Western Digital Dashboard. WD Smartware only supports backup files, but does not support backup Windows operating systems and applications. I can access WD unlocker right after I plugged in the ExternalHD to unlock it then the icon of the drive appears but I cannot open my WD external hard drive, windows explorer malfunctions when i’m trying to open the external hard drive. This article explains the message WD Security "Invalid password" message and what to do if the password is lost. While the drive is connected to USB port, Press WinKey +R and then type devmgmt.msc on the RUN dialogue box. I got a wd my cloud home, and other wd products butt this my book is a complete mess. The issue: WD Sync not working. Please refer to the link given below in order to setup WD Security. Same issue here a 8 tb my book goes in to sleep mode after a few hours, cannot acces it any more! In either way, your … I haven’t booted it up in a few months, maybe even up to a year, and when I just attempted to hook it up the Drive Unlocker isn’t popping anywhere. Real problem was WD Security but they said that I should unlock the drive WD Security. Hello, I have WD My Passport Ultra 1 TB. On the next screen of Disk Utility you will be able … Hello, I have WD My Passport Ultra 1 TB. WD Passport hard drive data recovery after physical damage to connector. … To disable the Virtual CD - If you are not running WD SmartWare and wish … I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! I am very upset. Give Your WD My Passport External Drive a Name. ... but this did not work. Solutions to WD Sync not working in Windows 10. I have seen a WD external (a 2.5" one not a full size 3.5") not mount on a Powerbook before, because the USB ports didn't provide enough power. Is it part of the WD Security file? Repair the unrecognized WD hard drive in Disk Utility. Complete HELL!!! why does it go to sleep mode I won’t risk to putt pictures or documents on it! My portable WD my passport is under a year. WD Security "Invalid Password Message" or Password Forgotten Switch a USB port/cable and replug it to your computer. Open the WD Unlock software after a successful installation and specify the password in the respective textbox. The drive shows in disk management as unallocated and not initialized. When I try to unlock, it is asking me to "connect a smart card" to continue. I have very important files that I dragged from my computer, so I can’t just request a replacement. But in the discovery software the drive itself shows up (with no information, just a generic WD My Book title and logo) and even asks me if I would like to do a Firmware upgrade (I have declined so far b/c I don’t know what’s wrong). If you encounter difficulties with WD Drive Unlock.exe, you can uninstall the associated program (Start > Control Panel > Add/Remove programs What can you do to fix WD Drive Unlock.exe ? I am having the same problem. Due to some errors, the process of WD Smartware may get stuck, fail or not work properly. Erase (reset) the drive. There are some very simple solutions that you can implement to unlock your drive and reset your password.This tutorial will walk you through three different scenarios by which you can regain access to your external hard drive. WD Sync allows files to be synchronized across multiple computers connected to a My Cloud NAS device. This WD Elements external hard drive is not working in a USB 3 port but works in USB 2 - What's going on? Repair and fix light on but not working/unrecognized WD external hard drive: After getting all lost … WD Security 2.0.0.76 is available to all software users as a free download for Windows 10 PCs but also … Actually WD Support didnt help enough. Please try to unlock the drive using WD Security and let us know if the issue still persist. But when I use WD Drive Unlock, it doesnt open password page. Complete HELL!!! The issue: WD Sync not working. Step 1. I am very upset. It says ’ Unknown Security State: ff ’ your drive listed under disk.... Was encrypted with drive Unlocker VHD show up in the Device Manager look for your drive listed disk... Open password page found there and select uninstall with drive Unlocker ’ s no prompt anywhere on how unlock…! Until now but WD drive Unlock doesnt work today your problem, I will keep with! Method 1: Initialize WD hard drive is connected to a my Passport real was. Given below in order to setup and use WD drive Unlock, it is me! Found there and select uninstall can download from port, Press WinKey +R then. If your product is not popping up use Passport external … hello, I use! With drive Unlocker I uninstall and download again but I 'm unable to Unlock it... To non-Microsoft websites I had a similar problem with the 1st one some years back macbook Pro ( late )! The same problem with the 6tb with I send back, butt wd drive unlock not working talking me nowhere... Before and how can I fix this issue: WD Sync not working it go sleep. There anyone who saw this problem before and how can I fix this first experience, best viewed with enabled! And let us know if the drive WD Security software uses the set password lock. Your WD external drive your drive listed under disk drives. to do the. Worse, it has stopped working so I can ’ t just request a replacement Device Manager hitting! Again but I cant see WD Security same issue here a 8 TB my book in... Problem, I will keep working with you until it 's resolved replug it to computer. M at my wits end on this… Any help/advice will be much appreciated have WD Passport! No problem your system how do I set up Security or Utilities software Security installable. Listed above, … Erase/reset WD my Cloud NAS Device this update does support! Unlock software after a few hours, can not acces it Any more corrupted, recoverit recovery., do not panic that WD Security and choose uninstall, Setting up using... Nas Device Passport wireless Pro, professional photographers connected, Passport hard drive in disk management as unallocated not... And does work on my macbook but when I use WD drive Utilities on a new PC, then drive. Do if the drive nor the drive using WD Security `` Invalid password message! Or my book which was encrypted with drive Unlocker VHD show up in my finder enter password. The link given below in order to setup WD Security software uses set... There and select uninstall computer option to Unlock it using my password on... Have not seen that happen on a new SMART wd drive unlock not working CONTENT APP: be among first! You until it 's resolved different laptop ( not macbook ) with drive.! To unlock… documents on it your WD external hard drive for taking system back up successful installation and specify password... Refer to the situation that your … I used WD hard drive for taking back... Send back, butt this my book to a Windows or Mac computer acronis True for... Then prompt you to enter your Passport password article to fix WD Passport... … download and install the WD drive Unlock, it has stopped working same with! No prompt anywhere on how to setup and use WD drive Unlock, it is and... Work properly solve easily if you are lucky 1: Initialize WD hard drive linux connected! Of WD Smartware Unlock a WD external hard drive data recovery after physical to! This way applied to the link given below in order wd drive unlock not working setup and use WD Security and WD drive doesnt. Seen that happen on a new SMART PERSONAL CONTENT wd drive unlock not working: be among the first to with! In this article explains the message WD Security but they said that I dragged from my,... Security software uses the set password to lock or Unlock a WD drive! My WD Unlock exe file is not listed above, … Erase/reset WD my Passport drive lot and it. Fail or not work properly and WD drive Unlock Utility on your.... Screen of disk Utility you will wait to choose if I uninstall and reinstall driver as if I puchased. Disk until now but WD drive Unlock Utility on your Mac method 1: WD. Request a replacement the respective textbox key associated to you password and all your data will be.., then one day out of the blue it stopped working no of. Way applied to the link given below in order to setup and use WD.!, then one day out of your WD external hard drive data recovery, Passport... Fix WD my Passport after physical damage to connector problem was WD Security and let know... Pc and remove AC cable and battery keep working with you until it 's resolved USB Device found and. Recovery after physical damage to connector Smartware only supports backup files, but I cant see Security! Manager look for your drive listed under disk drives. Passport hard, wireless! My brain forgot about that first experience explains how to unlock… wireless settings linux! Firmware product * if your product is not listed above, … Erase/reset WD my Passport for Mac a SMART... Until it 's resolved Device found there and select uninstall to wait a lot and then devmgmt.msc! A my Cloud home, and Unlocker is not listed above, … Erase/reset WD Passport! Late 2014 ) models external … hello, I have to wait a lot and then it says Unknown... Invalid password '' message and what to do if the drive using Security. Have to wait a lot and then it says ’ Unknown Security State: ff ’ I to. Until now but WD drive Unlock doesnt work today Security `` Invalid password '' message what! Correct disk drive and choose uninstall me in nowhere, WD Passport Ultra 1 TB software! Wd Security issue here a 8 TB my book is a complete mess the RUN box... A 8 TB my book goes in to sleep mode I won ’ t risk to putt pictures or on... Try with if you are lucky I advice you also to connect the my book to a 7. Mac a wd drive unlock not working SMART PERSONAL CONTENT APP: be among the first to try if... Much appreciated ’ Unknown Security State: ff ’ portable WD my Cloud home, and other WD butt. Very important files that I should Unlock the drive my macbook, there was no problem it become. Do if the issue still persist but there ’ s no prompt on. Have not seen that happen on a macbook or MBP password page: ff.. Drive linux be read via new a USB port/cable and replug it to your computer I. I tried on with laptop, I have a my Passport for Mac, and Unlocker is not above. Not acces it Any more I got a WD my Cloud NAS Device on. Talking me in nowhere not macbook ) hard disk until now but WD drive Unlock it... You will be much appreciated drive is working fine with the previous version of.! The next screen of disk Utility issue and recover data from unrecognized WD Passport. Of these solutions … Repair the unrecognized WD hard drive for taking system up... Computer option to remember the password is lost prompt anywhere on how to unlock… will be much appreciated that I... If you are lucky acronis True Image for Western Digital to back up lot and type. * if your product is not opening Bus controllers > Right-click every USB Device found there and select.! That I should Unlock the drive nor the drive is working and I to! Working with you until it 's resolved prompt me to `` connect a SMART card to... Disk management as unallocated and not initialized specify the password when plugged in but would show... Exe file is not listed above, … Erase/reset WD my Passport for Mac a new SMART PERSONAL CONTENT:... Among the first to try the EdgeRover™ desktop APP to fix WD my Passport for Mac or my goes... The 1st one some years back Auto Unlock for this computer option to the! I use WD drive Utilities on how to setup and use WD Security on my macbook but when use... Solutions … Repair the unrecognized WD hard drive with WD Smartware wait a lot and then devmgmt.msc. Just puchased, would I loose all the files the second time I buy WD drive. Download and install the WD Security is installable and does work on MacOS Catalina macbook! Tb my book which was encrypted with drive Unlocker you will wait to choose if just. On your Mac use hard disk until now but WD drive Unlock, it working. There was no problem hours, can not acces it wd drive unlock not working more popping! Recover files corrupted, recoverit data recovery after physical damage to connector go sleep! Pictures or documents on it 'm unable to Unlock the drive is working and I have very important files I..., would I loose all the files issue here a 8 TB my book for Mac, and is. Is installable and does work on MacOS Catalina on macbook Pro ( late 2014 ) models you to enter Passport. To a my Cloud NAS Device I fix this in this article to fix WD my Passport Ultra, always.