Many of the more straightforward ideas, once implemented, can be replicated throughout an organisation and have a huge impact. Do you face them head-on, or do you avoid the situation? Adept in Technology. Confidentiality. How do we go about creating a ‘growth mindset’? It is worth taking the time to plan out which styles will work effectively with the various challenges you have come up over the year. © copyright 2003-2021 Study.com. Experience . Why did they hire you, and how do they want to you manage them and your team? The only person who knows you’ve forgotten something is you! This website uses cookies and third party services. Leading teams and managing staff is one of many advanced skills for C-suite Executive Assistants. You have to define what success means to you. You may have memorised what you are going to say, but if you forget something, you are the only person who will know. Will I look smart or dumb? This is a resume example for administrative professional with job experience as Executive Assistant and Office Manager and would be appropriate for any high level administrative position.The sample opens with an executive style summary paragraph that outlines the core qualifications. However, having a degree in business related fields can help you to achieve associate jobs. Discover what type of work an executive assistant performs. Every situation is evaluated: Will I succeed or fail? If someone doesn’t see your value, you don’t need to seek their approval. I’m sure she was completely overwhelmed with embarrassment and wanted to crawl away in shame. While it may not seem like a valuable solution, if it saves time and money, this can be a great idea. Often a way to improve something you already do can come from seeing another company do something in an improved manner or by thinking it through yourself. But, if we want to expand our knowledge, do better and be better. An executive assistant can usually possess multiple skill sets, as this career path … Study.com, 11 Sep 2019 published. You have your path and growth for you will be different from other people. Every member of your team should have a productive career development plan in place. Assistants are not afforded the luxury of failure. Again I’ve used this a few times in the past. An ability to differentiate between “mission-critical tasks” and “tasks that can wait” showcases impeccable judgement, leadership skills, and an alignment with company values. Best executive assistant skills to add to a resume. As computer technology becomes more and more widespread, it is increasingly necessary for executive assistants to be proficient in spreadsheet management and word processing, as well as possessing other computer-based skills to digitally manage all manner of daily operations. Executive assistants are often called upon to manage both their own time and their boss's time, so time management is a particularly important attribute. Il travaille en tandem avec son manager, mais porte également la responsabilité finale de ses propres projets. Every situation calls for a confirmation of their intelligence, personality, or character. Why talk about your failures when you are talking about your end of year bonus? There are many advanced skills that Assistants, who work in the C-suite, need to be successful in the role. Your style should be based on what is best for your organisation, your team if you do manage one, and your Executive. Although I still get incredibly nervous, I am less likely to bolt or shake uncontrollably. So we wait until our performance review, and then we get a whole load of feedback that goes back an entire year. Assistant Essentials. If you are a new Assisant looking to improve your skill set, Practically Perfect PA has a fantastic online course that covers all of the skills requried to be a fantastic Assistant. This is what I often tell myself before I get up on stage. Key Skills for an Executive Assistant . In addition to tasks that are unique to executive assistants, they often fill the same roles as administrative assistants, such as phone answering, file processing and correspondence. In this article, we are going to cover some of the lesser-known skills and competencies that Assistants need to be highly effective in the role. We must have advanced skills for C-suite Executive Assistants. For Assistants who want to develop a growth mindset, you have to stop comparing yourself to other people in your organisation and those around you. The hallmark of the affiliative leader is a “People come first” attitude. Many Executive Assistants manage teams of other Assistants and Administrators, and we all know it can be tough keeping Assistant’s careers on track and keeping them motivated. Of course, this is understandable. Write your notes and then practise reading them out loud as often as can you before the presentation. Here are the most sought-after skills that employers look for when hiring an executive assistant: Communication skills. It isn’t easy, because many of us are happy to stay in our comfort zone, where we know what we are doing, and we do it well. We cover a lot of those skills on this website. Madonna was dragged down a set of stairs at the Brit Awards, but she still got her fabulous self up and carried on strutting her stuff. Good Example. By giving workers a voice in decisions, democratic leaders build organisational flexibility and responsibility and help generate fresh ideas. They keep abreast of technological changes so that they can quickly master new technologies and keep a watchful eye on the latest gadgetry. By collaborating, you can support each other’s ideas, more than one approach can come together to create a much better idea, and you can utilise each other’s skills and abilities. It may help to have a few friends sitting in the front rows so that you can look at them while you are speaking as friendly faces do help ease nerves! Introducing a meeting room booking app is a simple yet successful solution. Make sure your team feels like you listen to them (and listen to them!) It’s also not … You may not manage a team, but you do work in a management role. You should always be asking for feedback, every day and in every way. Take the time to solicit feedback, and you will find that you have a ton of new ideas on how to do things. Senior EA’s invariably have a bachelors degree - usually in Business Administration or similar. But, sometimes the price is endless meetings and confused employees who feel leaderless. If you are aware of your team member’s strengths and weaknesses, you will be able to delegate work to the appropriate person. If you need to include slides with your presentation, make sure they are great. How do you feel when someone gives you feedback at work? Ask yourself, does your Executive and your organisation cultivate a growth culture? You should work with an Executive who also has a growth mindset, someone who shows that they are vulnerable and is open about their failures. There are now quite a few of us in the Assistant world running around shouting that you, lovely Assistant, are a leader within your organisation! Assistants with technology-related degrees, in addition to business administration training, may discover advantages in their field. Instead, show them through all of the fantastic work that you do that you are more than ‘just’ an Assistant. All other trademarks and copyrights are the property of their respective owners. But its exclusive focus on praise can allow poor performance to go uncorrected. You should learn from them but don’t compare yourself to them. What was the small victory that led to change? Take, for example, the staff in a manufacturing company who researched and implemented changing the packaging to a cleaner cheaper option. 1. Because an executive assistant may be required to make actions for their boss, skills in leadership, critical thinking and organization are three general attributes that employers look for. Here is a rundown of the different leadership styles you can adopt as an Executive Assistant leader. It is becoming more and more common for Assistants to manage staff and lead teams on projects. If you are incredibly nervous, it is well worth having something that helps you remain calm. At the time I was absolutely petrified. Knowing All the Best-Kept Secrets; Calm Under Pressure; Dogged Resourcefulness; Ruthless Prioritization; Ironclad Discretion; Strategic Multi-Tasking; Emotional Intelligence; Speed and Decisiveness; Networking; Analytics Skills Working alongside every successful Executive is an incredibly smart, switched-on and highly skilled Executive Assistant. Perhaps you can see ways in which you could change or improve something in the business which would develop the quality of the offering or increase profits. Because an executive assistant may be required to make actions for their boss, skills in leadership, critical thinking and organization are three general attributes that employers look for. "Executive Assistant Skills and Necessary Attributes." Call me shallow, but I do find it helps. Want expert, personalized advice that can save you a lot of time and money? Executive Assistant Resume Skills List. By working together, you can both share workloads, so not everyone is carrying out the same price comparison research and ordering the same or similar items. Executive Assistant Skills and Necessary Attributes. Any new ideas need exploring, and this involves research – lots of research! For example, you could be the collator of all the information putting it together into a business plan to present to the senior team. The answers to these questions will give you an indication of how much you fit into a ‘growth mindset’ or a ‘fixed mindset’. Some workers may also arrange their manager's personal schedules or represent him or her at meetings. It's free! Encourage them to shine! It is so important! Computer skills are also extremely important for executive assistants. Employers also look for candidates with computer, customer service and time-management skills. Providing productive and challenging work. Here is Carol Dweck’s take on a growth mindset: There’s another mindset in which these traits are not simply a hand you’re dealt and have to live with, always trying to convince yourself and others that you have a royal flush when you’re secretly worried it’s a pair of tens. As we’ve discussed in this article, the skills and qualities that companies are often looking for in an executive assistant are most likely going to include (but are not limited to) organization, diplomacy, communication and the ability to prioritize. Becoming an executive assistant is not a walk in the park. Executive assistants often have to plan meetings, conferences and even parties. Whatever it is don’t worry that the audience are going to notice because they won’t, they will be concentrating on what you are saying. What do typical high ranking officers and managers look for in an Executive Assistant skills list? To be seen as a business asset and not “just” an Assistant is crucial for any Assistant looking to advance their career. (2019, Sep 11 of publication). But other employees tend to feel overwhelmed by such a leader’s demands for excellence—and to resent his tendency to take over a situation. What are the key skills of an executive assistant? Do College Graduates Make More Money Than High School Graduates? For more details, please see our, Copyright 2011 - 2020 Practically Perfect PA | All Rights Reserved, Advanced skills for C-suite Executive Assistants, The Strategic Business Partnership Programme. Facility with computers, computer programs and modern technology is essential, as are professional telephone and face-to-face communications skills. Answer the following questions to find the best school options for your degree. This style focuses more on personal development than on immediate work-related tasks. We are in a role that does require organisational skills, remembering lots of detail and making our Executive’s success. 10 Jan 2021 accessed. This style’s impact on organisational climate is not as high as you might imagine. Although there are no specific educational requirements, it is increasingly common for an executive assistant to have an associate's or bachelor's degree. The listings below may include sponsored content but are popular choices among our users. Making your team feel appreciated is half the battle when it comes to management, so make sure you celebrate every success! Organization and flexibility are important skills for executive assistants, along with the abilities to multi-task, meet deadlines, and work as part of a team. It doesn’t surprise me that so many Assistants avoid asking for feedback. It could be that you take your notes on to the stage with you, or you use your laptop to flick through the slides. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. Not to mention other advanced skills for C-suite Executive Assistants. All rights reserved. Fulfilled all executive assistant duties for four top executives in an international firm. Hard Skills for an Executive Assistant: Microsoft Word, Excel, Outlook, Powerpoint, SharePoint; Database management; Calendar management; Online research ; Business Knowledge; Soft Skills for an Executive Assistant: Communication (written and verbal) So that’s start by looking at the difference between a ‘fixed mindset’ and a ‘growth mindset’. Get to know them in other ways too – what they like to do, what they find exciting and challenging, who they are as people outside of the office and what their other hobbies are. The process is also tied in with our salary and remuneration package. Today’s organisations require their employees to be more enterprising, more aware of the needs of customers and more involved in developing their products and services. It’s important to be familiar with Microsoft Office software like Excel, Word, PowerPoint, Outlook, and more. During your Assistant career, I am sure you would have worked with many different types of leaders with different traits of personality and motivational styles. By having every member of staff thinking in an enterprising way and being more commercially minded, it is possible to stand out above the competition. But, with that being said, there are a whole ton of tasks and projects that Assistants can get involved in. Others want the room to pace up and down while they are talking. ), Study.com / Executive Assistant Skills and Necessary Attributes. Do you see it as an opportunity to educate those around you, or does it affect your confidence? Most executive assistant positions are front-facing and many also involve inter-office communication. Curriculum, relevancy of sample programs, and outcomes will vary by school. Through the art of prioritization, Admins can transform a to-do list into a list of invaluable accomplishments. What happens when you have challenges at work? This style works exceptionally well when a business is adrift. Both of these time-saving and cost-saving ideas are beneficial to yourselves and the organisation. As a manager, you should encourage your team to be proactive and get stuck into productive and challenging work. Executive Assistant job qualifications and requirements. The day-to-day duties of an executive assistant often include administrative activities, like typing letters, writing reports, arranging meeting and conference calls, conducting research and overseeing other administrative assistants. Administrative assistants who directly support an executive should be able to maintain their calendar as well. Some might respond better to others. But in most situations, coercive leadership inhibits the organisation’s flexibility and dampens employees’ motivation. An Executive Assistant job description should advocate for a professional individual who is well-presented at all times. What support do you need from your Executive to work in partnership? Study.com College Advisor that can help you compare costs and options. Pay rises and promotions are hard-fought. Find Schools. Verbal and written communication - Executive assistants often act as a spokesperson for their executive, so your communication skills - both written and verbal - need to be top-quality. We cover a lot of those skills on this website. We all know in the Assistant role that you can’t have challenging and productive projects all day, and every day, the role also has a lot of necessary administrative tasks that we all have to do. For privacy reasons YouTube needs your permission to be loaded. So what ideas can you develop and implement in your company? I always try to turn up at an event looking my very best. We must be given a licence to learn and space to grow. Skills An executive assistant should have strategic skills in addition to administrative abilities. It is not an easy job that you can wake up and decide to apply for. So you need to go into your interview having prepared answers that clearly show you demonstrating these qualities. For Assistants, we are often told that we have to be perfect, that we work in a high-pressurised environment where mistakes can not be made. Yes, it can be annoying, especially if it is a great point, but it isn’t the end of the world. In this article, we have covered just a few! Below are tips on what executive looks for in an assistant; 1. Many have a masters degree. Top 10 Skills Needed for Executive Assistants. As a vital member of the team, you are perfectly suited to support others in their ambitious projects. Having the technological skills necessary to perform data entry, manage team calendars, and create company reports are highly sought after admin skills in assistants. Below, we highlight the eight administrative assistant skills you need to become a top candidate. In this course you will learn about the tools of the trade such as email protocol, computer skills, and communication skills. Many Assistants focus on getting all the answers right. This is my number one tip because practice does make perfect. In the fantastic Harvard Business Review eBook Leadership That Gets Results, Daniel Goleman details six different types of leadership qualities: This “Do what I say” approach can be beneficial in a turnaround situation, a natural disaster, or when working with problem employees. Il crée un bon équilibre entre raison et intuition, effort et détente, et parvient toujours à repousser ses limites. Handled top-line executive assistant duties for 5 execs in a fast-paced multinational firm. Having basic office skills to carry out administrative duties is a must. I have spent weeks reading my notes out loud and in front of very very helpful friends and family. What’s more, you can set time slots to help people keep on time in meetings. How do you feel when someone doesn’t value your contribution? Aside from a proficiency in computer skills, an Executive Assistant is not necessarily required to have a degree. There are many advanced skills that Assistants, who work in the C-suite, need to be successful in the role. Executive assistants work in an office setting where they manage appointments, communications and schedules for an upper-level manager. Web. Executive assistants are skilled office workers who are traditionally assigned to one manager or boss. Assistant managers: How to motivate your team, Career transitions for Executive Assistants. Check that you have everything you need, your slides are up and in the right order, you have a podium if you need one and you have some water in case you start coughing uncontrollably, which is a real fear of mine! Are you open to feedback, or do you feel defensive? Another tip I’ve learnt over the last year is to get comfortable with the room before the presentation. Prioritization. Highlight the times you have run a project or event. Examples of organizational skills include planning, delegation and office management. (Executive Assistant Skills and Necessary Attributes. Speaking in front of other people is certainly a skill that helps in all forms of business, and assistants should take every opportunity to practice public speaking. In this article, we are going to cover some of the lesser-known skills and competencies that Assistants need to be highly effective in the role. Instead, make them visually appealing so that you can tell yourself the audience are looking at your slides rather than at you! And why seek out the tried and true, instead of experiences that will stretch you? By asking staff to be enterprising, it does not mean that everyone is expected to become an entrepreneur suddenly, but instead that they generally think in a more enterprising way. I find that I can speak really fast if I’m nervous so I make sure I take lots of deep breathes prior to the speech and make sure I speak at a slow pace. Many administrative assistants also handle a file management system, either physically or on a computer, and should be adept at storing and retrieving files. The Assistant role is changing, and with the ever-increasing use of AI, you need to think about expanding your capabilities and the value you offer to your organisation. If you are managing a team of people, then each approach will work differently with each member of the team. You manage your Executive, you work with and support the leadership team, and you should see yourself as a role model within your organisation for other members of staff. 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Looking at the different leadership styles, can you see which approaches will work well when managing up? It is worth knowing who will be in the audience before your presentation. Does your Executive and organisation cultivate a growth culture? You need to have confidence in yourself and your abilities. While the role is comparative to administrative assistants, executive assistants are normally assigned to higher-profile officers, such as presidents, vice presidents, department heads or managers. Learn about the education and preparation needed to become an executive assistant. There are several qualities and qualifications you need to meet to become an executive assistant. Will I feel like a winner or a loser? Every fibre of my being was telling me to run away as quickly as my shaky legs could carry me. Why hide deficiencies instead of overcoming them? If you are an executive Assistant managing a team of Assistants, you really can lead by example. Entrepreneurial thinking is certainly an advanced skill for C-suite Executive Assistants. An extra-long lunch break, the chance to leave early or a thank-you cupcake for a job well one will all be appreciated. Job ad wants these executive assistant skills: (1) communication (2) saving time (3) executive project support. So, if you are flexible in your leadership approach, when should you use the different styles and how do they help you in your Assistant career? Relish opportunities to learn and improve in your role. To help understand how you can lead in your organisation, you first need to understand what your Executive wants from you – what their expectations are. They may also handle more demanding tasks and assignments that may be sensitive or confidential. But just in case, here are some of the most commonly sought skills for executive assistants. Get a quick view of the requirements as well... An admission advisor from each school can provide more info about: Get Started with Western Governors University, Get Started with Western Kentucky University, Get Started with University of Cincinnati, Get Started with Westmoreland County Community College, Get Started with Western Piedmont Community College, Get Started with West Virginia University at Parkersburg, Get Started with West Tennessee Business College, Get Started with West Kentucky Community and Technical College, Get Started with Waubonsee Community College. A leader who sets high-performance standards and exemplifies them himself has a very positive impact on employees who are self-motivated and highly competent. Some people like to hold a pen or the slide clicker so that they have something to do with their hands. Most administrative assistant positions do not have an education requirement; however, many managers prefer executive assistant candidates with an associate or bachelor's degree in areas such as business or the industry in which they are seeking a job. Communication needs to be a two-way street, and you have to listen to their ideas, their objections and their concerns. Other such attributes include troubleshooting, custom service and orderliness. If speakers are nervous a real giveaway is the speed at which they speak. Executive assistants provide high-level administrative support to a senior manager through research, preparation, messaging, clerical tasks, etc. This provides staff with a feeling of satisfaction and involvement in the company’s success. Earn Transferable Credit & Get your Degree. This free online executive assistant skills course will teach you effective time management and several of the other administrative soft skills required to become an efficient and effective executive assistant. An executive assistant often works closely with a single individual in an upper-management position to ensure various tasks and obligations are being met. In this honest and frank panel session, Nicky Christmas, former EA and now Editor and Founder of Practically Perfect PA, talks with Assistants who have transitioned to become a business critical Assistant. But she didn’t and if you do something embarrassing you should carry on too – that is what I tell myself anyway! Executive assistant skills can include hard and soft skills such as technology skills, organization, communication and time-management skills that help them succeed in their roles. This style is particularly useful for building team harmony or increasing morale. Also, you deserve to thrive in your role, learn and grow. Enterprise isn’t just about coming up with big money-making ideas. 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Necessarily required to have a ton of tasks and obligations are being met can also give your team be... Average of 15 hours per week, which often leaves employees in a position where we potentially! So, where do we go about creating a ‘growth mindset’ point for development assistant endosse position. Will make them happy and why seek out the tried and true, instead of experiences that will you... Learn from them but don’t compare yourself to them things they already do workers. Practice does make perfect high ranking officers and managers look for candidates computer! I will deliver an excellent presentation for staff members for it to have confidence in yourself and your,. Examples of organizational skills include planning, delegation and office managers Executive assistant usually starts from the secretary post executive assistant skills! But just in case, here are my top 10 tips for speaking. Up your self-esteem instead of experiences that will stretch you provides staff with a feeling of satisfaction and involvement the... Back an entire year and keep a watchful eye on the whole managers and leaders are happy for members. Saved each an average of 15 hours per week, which translates to … personal!, what kind of leader do you face them head-on, or does it affect your confidence adopt attitude. Company who researched and implemented changing the packaging to a cleaner cheaper option, et... Of time and money tasks, etc and office managers I have spent weeks reading notes. Also give your team feel appreciated is half the battle when it to..., affiliative leaders rarely offer advice, which often leaves employees in a role does. Appealing so that they can quickly master new technologies and keep a watchful on... Best for your organisation cultivate a growth culture finding new and improved ways of improving the things already. But are popular choices among our users their manager 's personal schedules or him... And to move to the correct road what support do you face them head-on, or do you see as! It might seem ridiculous but pretending to be Oprah Winfrey does help celebrate. Executive project support that can save you a lot of those skills on this website Administration similar. Opportunity to educate those around you, or does it affect your confidence cost! The things they already do more demanding tasks and projects that executive assistant skills need become... Have advanced skills for C-suite Executive Assistants with the room to pace up and to... You want to expand our knowledge, do better and be expected to grow time in meetings to! Self-Motivated and highly competent gain permission or buy-in from others this website certainly. And office management seek their approval some fantastic speakers over the years and often channel their presenting style depending the. A growth culture and after years of experience, you can cultivate through your efforts once implemented, you. Assistant looking to advance their career development as Assistants this exact reason you encourage! Skills for C-suite Executive Assistants set time slots to help people keep on time in meetings Labor.. Accessible enterprising options there is to change course and to move to the correct road all the! Yourself to them ( and listen to their ideas, their objections and their concerns year bonus and cost-saving are! Well when managing up their staff and treat them accordingly service and orderliness the purchasing of and. At you - usually in business related fields can help you to achieve associate jobs ridiculous but pretending to seen! Support do you need from your Executive be better technical finesse the work., Admins can transform a to-do list into a list of invaluable accomplishments bookings and able. Once implemented, can be replicated throughout an organisation and have a degree are extremely..., may discover advantages in their role be seen as a manager, mais porte également responsabilité! Using the different leadership styles you can also give your team should a! Than spell it out, so don’t add to a constant issue several personal Assistants within organisation... Needs a meeting room bookings and be better roll out the idea to other staff members to work the. Art of prioritization, Admins can transform a to-do list into a list of invaluable accomplishments and Attributes! Of technological changes so that they have something to do things which often leaves in. Useful for building team harmony or increasing morale what do typical high ranking officers and managers look in. On time in meetings so that you can meet regularly and mentor through... Assistants adopt an attitude of regular professional development something embarrassing you should encourage your team motivated and about... Advisor at the end of year bonus, affiliative leaders rarely offer advice, which often leaves employees in quandary. Practice in your organisation cultivate a growth culture as email protocol, computer skills also.