Post your follow-up back here. This way applied to the situation that your … Works with all hard drives. No installation need (portable) Easy to use. There is one for Mac. You could try them first, or go thru an Email support. Thats why I have not tried to use the security password section. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. Method 3. If you can see files on the Passport drive, then you are probably not using software. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. Please see knowledge base articles Answer ID 13880: Setting up and using WD That’s my disk Can you supply other information? Are you referring to WD Drive Utilities? If PC is new, or Passport is brand new then there is some other issue. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. Hi, attached is the problem that i’m facing. Overall, it seems there is a defect with the Passport. I find I cannot eject the drive because it states it is running a program that needs to be shut down. If however, everything is old, then I’m lost. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I use WD Backup…are you by any chance using the Smartware software instead? Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. I’m less than 6mo with Passport but started looking at the files stored on the device. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. You may have to do a setup over. It seems win 10 hates anything that is a bit different . the problem is when i install WD backup into my PC, it stuck at this page. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. I also set it up to do scheduled backups to files and folders on my PC. That is usually a one time thing. So at least that part is functioning. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Windows recognizes the drive.I want to update the firmware and I can’t. I opened the utilities but I don’t see my cloud home. Anybody has the sam… Hew…WD backup IS supported by Win10. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. Be sure to check some of the links on the bottom of the screen for similar topics. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. Includes a SMART … Hi, is that anyone facing WD Backup is not working under window 10? HDDScan. Does your drive show up in Windows File Explorer? if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. I don’t think you can use the cloud on Passport. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. I tried to update drive firmware, but was not successful. Hew, the WD Backup Does work on a Win10 system. Not sure if you could insert that snapshot into the Chat. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. This is on a laptop running Windows 7. I can see the drive in the file explorer and click on it too see the files it has backed up. Hi, the issue is the WD Backup unable to detect the drive. the WD backup unable to detect my external WD passport drive. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. I have never done a Restore, even of old backups. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. I have not had to Restore from the App so there are item in that process that I’m not sure about. It should show your drive at the top of the page. In case they screw that up and I cannot get in. I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). Hew, the WD Backup Does work on a Win10 system. It requires a special drive. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. Or, can you not find the My Passport device using, say, the Win Explorer? WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. Is that because WD backup not support by Window 10? If you use software, which one: either WD Backup or WD Smartware? is your PC data being backed to say a WD Cloud instead of Passport? Hi Vishal! Western Digital Dashboard. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. For some reason Utilities is not finding the drive(s), so the initial screen stays on. WD SES. I don’t know at what time I was asked for the Drive that I want to backup To. Before performing any installation procedures, first download these items. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. For some reason Utilities is not finding the drive(s), so the initial screen stays on. A proper connection is the most basic … – after you find your Computer named folder, there are a History and a Volume(…) folders. It does exactly what it says on the box. WD Security for Windows. Im using windows xp SP3 and the HD will not Map Network Drive. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. Hew…I don’t recognize your snapshot. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. have you ever used your Passport device on another PC and now moving it to a newer PC? Installing a WD hard drive takes just a few simple steps. I cannot understand why they are not open on the weekends and close at 4.30pm!! I’m guessing it’s at this point that you get the message, or no? Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. I contacted the support and they were next to useless. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. Cliff, Hi thank you for your response to my confusion Clifford. It requires a special drive. Thank you again for the reply. Worry about data loss? The latest setup file that can be downloaded is 15.7 MB in size. Method 1: Initialize WD hard drive in Disk Management. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. Plug it to another USB port. Is that anyone can help or giving advice? I have tried all the solutions, disabling the 1394 Network Connection, … I haven’t used the securities feature. Also I can connect the disk only into a usb 3.0 port. WD SmartWare (Support for WD SmartWare has ended. Thank you. I’m not sure what drive ‘setup’ you used. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. HI, And it would have to recognize the drive! Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. Try Quick fixes when WD hard drive is not recognized by Mac. There is one for case of Restore from a Different Computer. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? The first … Mount the drive in a 3.5" device bay. OS, PC type, Brand? I don’t understand why the Utilities doesn’t recognize the My cloud home. WD Drive Utilities for Windows. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. There is something incorrect with your PC or the install of the software. Users should download Acronis True Image for Western Digital to back up their drives.) WD software requires a setup using a program on the drive. So after a backup , I now shut down the pc then unplug the drive from it. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … Finally, the Drive Erase control needs less of a description. In situations where you are unable to detect your hard drive. When I click on Back up it does show the drive. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Hi, the issue is the WD Backup unable to detect the drive. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. Roy. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. I’ve looked at the Volume() folder and it looks current. How about WD Security? How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. Hi, HowAboutMe July 11, 2020, 2:41pm #10. Try contacting WD Support. I don’t think you can use the cloud on Passport. Update Device Driver to Make WD Drive Work, Detected. Replace a damaged drive if it’s in warranty. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. The program belongs to System Utilities. It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. it only happen in window 10 whereas my other old window PC no problem. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. I have made a backup set and it does work to it at the time and day I specified. I just bought a My cloud home 4 Tb and installed the WD drive utilities. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). Were able to manage the folders just bought a my cloud home you still have problem WD. Your drive show up in windows file Explorer and click on back up it does work on Win10! Briefly and then the selection screen the Operating system download these items at time... Now shut down the PC then unplug the drive the issue is the most basic Installing. 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