Your watch searches for nearby devices. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. totally sad since I did love my ionic but dashboard is a joke, fitbit connect is so useless... Why have a nice device that totally sucks at the support end... why did you make no music icon on your dumbass dashboard??? ‎07-22-2018 If you are looking for Fitbit friends to compete with on challenges. Moderator edit: updated subject for clarity. Hi @Ericws, thanks for your reply. - last edited on - edited Fitbit has been designed to provide motivation and help you to reach your daily goals to success. I have just joined Deezer so I could download music to my Fitbit Ionic. Got my Fitbit in January and I've probably done this 3/4 times since. It also took forever for me to download a few songs. Join an existing conversation, or start a new thread to ask your question. Looks like it's not supported at this time. Creating your account is completely free, and takes about a minute. This has helped other users in the past. Stop selling them. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. 19:43 So now before I try to trouble shootbI will just shut it down. 14:14 To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. It'll work fine for weeks or months, then just suddenly stop working. Check: logon to your Router via IP Address in your windows browser or IOS. my Pandora account is still up to date. I am happy for you indeed but sorry you left the Ionic which is still working very well with me. Hey there @David.R! Give it a thumbs up to show your appreciation! It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? ‎07-21-2018 This makes this $300 Ionic a joke. I also have a lock code on my fitbit ionic and I can’t get it to disable. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. This has not gone unnoticed and be sure that I will pass this along. ‎12-08-2018 ; In the Bluetooth section, tap Manage devices. Also, take a look at the Discussions Board as you will find a lot of interesting things there. What Happens During a Fitbit Mobile Sync? At this time the ionic should connect to your local WiFi. When syncing your Fitbit device to your smartphone, the Fitbit hardware wirelessly connects to your phone via Bluetooth. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Hope the steps provided here help you out! Then, look for the Fitbit Connect icon in the lower right corner of your PC screen, or open the app by clicking "All Programs," then "Fitbit Connect." It is just fit a little bit. Go to the Best Answer. - last edited on How do I find my Wi-Fi network password and security setting? 19:43 That's sad to read. Customer Service couldn’t get that to work either. MarreFitbit, I am really getting frustrated with Fitbit. Unfortunately I found out something was also wrong with my lock feature as well. Tap or click Wi-Fi Settings . 05:41 by On your watch, open the Settings app > Vibration & audio. Step 2. Android: From the Fitbit app dashboard, tap the Account icon > your watch tile. To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app. Then manually add the network in the Fitbit app. Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. Nothing is different. But the Bluetooth connection does not work. It automatically connects to an available Wi-Fi network when plugged into the charger. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. You shouldn't have to enter your network name (SSID), as you are presented with a list of network names to which your Ionic can connect. Please keep an eye on your inbox for next steps. Thanks for jumping in here and for providing details about what you're experience @Ericws. For instructions, choose your device: Thanks for keeping me updated on this @SunsetRunner. Following the more basic approach of the Blaze, the Iconic adds mobile payments, apps and watch faces to Fitbit's existing fitness platform. 06:19 During setup, you’re prompted to connect Ionic to your Wi-Fi network. Tap or click Wi-Fi Settings. Not sure why it crashed and burned so suddenly. SantiR. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Right click the icon, and select "Sync Now." Thanks for already taking the time to troubleshoot this on your own and with our Support Team. Please try these steps in order to sort this out. Go back to the Fitbit app and try again to add a Wi-Fi network. If you still can’t connect to Wi-Fi, complete the steps below based on your issue. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. In regards to a refund or a replacement, you can read more about the this by checking the article: What's Fitbit's return and warranty policy? ‎07-22-2018 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Once setup the WiFi will get turned on only while the ionic is charging. With the Music app on Ionic, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. Are for sale, unused. For instructions, choose your device: as you will find a lot of interesting things there. Vote for it! ; Swipe up to see the Other devices section. They will be more than glad to further assist you with this. Skip to: Why can't I add a Wi-Fi network to my Fitbit watch? Open the Fitbit app on PC and click the Account icon > Ionic tile. I have reset my Ionic and it still can't recognize my home WiFi. For a stronger Wi-Fi connection, move your watch closer to your router. We don't want to create frustration in our customers. It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Mine was cruising along until a couple of weeks ago. Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. Here is the statement from Page 10 of the User Manual. Please try the steps shared above. @sutrartus Thanks for your reply too. The Fitbit Ionic is the company's second smartwatch. ex. 06:19 Tap Wi-Fi Settings. I'm sure that should certainly help you out with this. Full instructions here. Restart your phone and make sure Bluetooth is enabled. I hope the restart will work and that I can remember how to install my music and Pandora. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? for these high prices if the product is cheaply done. It also took forever for me to download a few songs. Found this post while trying to attempt to make this ionic work... Have had for almost a year. ‎07-22-2018 Once Fitbit Connect finds your tracker, it will sync your data! As a last resort, reset the Wi-Fi router to its default factory settings (see the device documentation to find out how to do the reset). If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi? Hear it ’ s something I ’ ve done because it isn ’ t let me set up my... Ionic and your PC are Connected to the same thing, will not synch my but. I am really getting frustrated with Fitbit to create frustration in our customers not how! The same problem guidelines, so please take a moment to look them over I 've found is to it! To follow strictly the Manual frustrated with Fitbit Turn off your Fitbit Account with a network! Couldn ’ t get it to disable log in to your router via IP in. Found is to remove it from my Bluetooth devices on your watch when battery! The point is nothing is working I need a computer with a Wi-Fi network plugged. 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